Legal
Privacy Policy
Last Updated:
Pavni Pathology & Biopsy Centre Pvt Ltd ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our diagnostic services.
1Information We Collect
- Personal identification information: name, date of birth, gender, address, phone number, and email address.
- Medical and health information: test requisitions, diagnostic reports, and health history provided for diagnostic purposes.
- Payment information: billing details required to process payments for services rendered.
- Website usage data: IP address, browser type, pages visited, and time spent on our website (collected via standard server logs).
2How We Use Your Information
- To provide accurate diagnostic and pathology services as requested.
- To communicate test results, reports, and appointment confirmations.
- To process payments and maintain billing records.
- To comply with applicable laws, regulations, and accreditation requirements (NABL, ISO 15189:2022).
- To improve our services, website functionality, and patient experience.
- To send service-related communications such as report readiness notifications.
3Sharing of Information
- We do not sell, trade, or rent your personal information to third parties.
- We may share your information with referring physicians or healthcare providers solely for the purpose of your medical care, with your consent.
- We may disclose information to regulatory or accreditation bodies (such as NABL) as required for compliance and audit purposes.
- We may share data with trusted service providers who assist in operating our website or conducting our business, under strict confidentiality agreements.
- We may disclose information if required by law, court order, or government authority.
4Data Security
- We implement appropriate technical and organisational measures to protect your personal and medical information against unauthorised access, alteration, disclosure, or destruction.
- All diagnostic reports are accessible only to authorised personnel and the patient or their authorised representative.
- Our laboratory operates under NABL Accreditation and ISO 15189:2022 standards, which include strict data confidentiality protocols.
- Despite our best efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted electronically.
5Retention of Information
- Patient records and diagnostic reports are retained in accordance with applicable Indian medical record-keeping regulations.
- We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
- Upon request, we will delete or anonymise personal information that is no longer required, subject to legal obligations.
6Your Rights
- You have the right to access the personal information we hold about you.
- You may request correction of inaccurate or incomplete personal data.
- You may request deletion of your personal data, subject to legal and regulatory retention requirements.
- You may withdraw consent for non-essential communications at any time by contacting us.
- To exercise any of these rights, please contact us using the details provided below.
7Cookies & Website Tracking
- Our website may use cookies to enhance your browsing experience and analyse website traffic.
- Cookies are small text files stored on your device. They do not contain personal medical information.
- You may disable cookies through your browser settings; however, some features of the website may not function correctly as a result.
8Third-Party Links
- Our website may contain links to third-party websites for your convenience.
- We are not responsible for the privacy practices or content of those external sites.
- We encourage you to review the privacy policies of any third-party websites you visit.
9Changes to This Policy
- We reserve the right to update this Privacy Policy at any time.
- Any changes will be posted on this page with a revised 'Last Updated' date.
- Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10Contact Us
- If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Pavni Pathology & Biopsy Centre Pvt Ltd
- 113/21, Shahi Darbar Apartment, Swaroop Nagar, Kanpur, Uttar Pradesh
- Phone: 7007285539 | 8004731598
- Email: [email protected]
For any questions about this policy, please reach out to us.